Return & Exchange Policy – Top Driven Club

Last Updated: November 1, 2026

At Top Driven Club, customer satisfaction is important to us. We want you to shop with confidence and have a smooth experience if you need to return or exchange a product.

1. Returns

We offer a 14-day return period from the date you receive your order.

To request a return, please contact our customer support team within 14 days of receiving your item.

You may inspect and test the product to determine its nature, characteristics, and functionality. Excessive use or damage may result in a deduction from your refund where permitted by law.

2. How to Request a Return

To initiate a return:

1. Contact us through the contact information provided on our website.

2. Include your order number and the item you wish to return.

3. Our support team will provide return instructions and the appropriate return address.

4. Securely package the item and ship it according to the instructions provided.

Please do not send items back without obtaining the correct return address.

3. Exchanges

If you would like a different size, color, or product, please contact our customer support team.

Exchanges are subject to product availability. Where a direct exchange is unavailable, you may return the original item and place a new order.

Your statutory consumer rights remain unaffected.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs if available.

We will review the situation and provide an appropriate solution, such as a replacement, repair, or refund, in accordance with applicable consumer protection laws.

5. Return Shipping Costs

For returns due to a change of mind, customers are responsible for direct return shipping costs, provided this was disclosed before purchase.

If you receive an incorrect or defective product, we will cover the necessary return shipping costs where required by applicable law.

For oversized or heavy fitness equipment, return shipping costs may be higher. Any applicable costs will be disclosed as required before purchase.

6. Refunds

Once a return is received or proof of shipment is provided, we will process your refund in accordance with applicable consumer protection laws.

For eligible withdrawals, refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal request. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Refunds will be issued to your original payment method unless otherwise agreed.

Where required by law, original standard delivery charges will also be refunded.

7. Non-Returnable Items

Certain products may be excluded from voluntary exchanges or additional return offers, including customized or personalized items.

These exclusions do not limit any mandatory statutory rights, including applicable withdrawal rights and rights relating to defective goods.

8. International Returns

For international orders, return shipping times and costs may vary depending on your location.

Customers are responsible for arranging return shipments according to the provided instructions unless otherwise required by law.

Customs duties and import charges will be handled in accordance with applicable laws and carrier procedures.

9. Consumer Rights

Nothing in this policy limits or excludes rights provided under applicable consumer protection laws.

Customers in Norway and the European Economic Area generally have a statutory 14-day right of withdrawal for eligible online purchases, in addition to their legal rights concerning defective products.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team using the contact details available on our website.

We are here to help make your shopping experience as smooth as possible.

Top Driven Club

Stay Driven. Stay Strong.